Care and Maintenance
Our bags have two (2) year warranty on production defects, but we are not liable for damage caused by incorrect use of the product. The repair of production defects is absolutely free and shipping costs are included.
How to take care of our bags
Each bag has the certificate of authenticity signed in original by the designer Ilaria Ricci. The brochure contains the maintenance instructions, please read them carefully and if in doubt contact us without hesitation.
To maintain the original qualities of the bags, it is recommended to avoid exposure to sources of heat and humidity. It is also recommended to avoid prolonged exposure to intense light to prevent discoloration.
When the bag has not been used for some time, we recommend storing it in its protective case. If necessary, fill it with sheets of paper to keep it in shape, taking care to leave the shoulder strap outside the case.
If your bag has become wet in the rain or snow, do not dry it near radiators, wood or electric stoves. The bag should be dried at room temperature without using heat sources.
To clean vegan leather bags, use a soft cloth with cleansing milk or Marseille soap. If the stain is difficult (lipstick or other) use a cotton ball or a soft cloth with alcohol.
The fabric bags can be dry cleaned by covering the metal parts, or, if the stain is limited, use a common fabric stain remover.
Remove the stains
Clean with neutral soapor with alcohol diluted with water.
Clean with alcohol and then wash with water and neutral soap.
Clean with water and alcohol in equal parts and then with water and neutral soap.
Clean with warm water and neutral soap.
Clean with water and alcohol or water and neutral soap.